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Complaint Details
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AIRTEL

Posted bydurgaprasad gv 
Organization / Product Details
Organization Name
AIRTEL
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Organization e-Mail 
Product/Service Description
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeesavitha 
Complaint Details

problem faced due to ECS payment.(standard instructions to credit card to pay the Airtel bill)--> afraid that customer care executive says that it will take total 60 days for refund.
After sending repeated request in both written, email, direct walk-in and call to customer care the excess amount payment is not refunded from last 2.5 months . Due to this I need to pay late payment fee to the credit card which is 700(ie,350 per month).But still this refund of extra payment is not done to my credit card till today. 

Solution of your complaintI kindly request you to please take necessary action and refund the amount to my credit card by today since today is the billing date of my credit card so that I need no pay late payment fee for at least this month.  
ActionIf this is going to be continued for tomorrow also please let me know so that I will make the payment to credit card and forget the amount that has to refunded from airtel and I can forward this mail across the employees our company so that they will be careful while giving the ECS payments to Airtel next time.  
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