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Complaint Details
Pending

Nokia (HCL Infinet)

Posted byDheer/Kapil 
Organization / Product Details
Organization Name
Nokia (HCL Infinet)
Organization e-Mailnscnoida@hcl.in 
Product/Service DescriptionNokia, N5300, Jobsheet No. 1200162181
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeNitika Nirula 
Complaint Details

I am filing this complaint on behalf of someone, the person bought the Mobile in Feb 2007, in the same month he discovered the problems like the data cannot be saved, battery problems. So he went the service centre HCL Infinet A-78, Sec-2, Noida(UP) 201301 and they gave him the jobsheet which states that the Expected Return Date is 19/02/2007 at 16:00.

Its been more than 11 days now, whenever that person goes they say come after two three days. The person is uneducated and very annoyed by this behaviour of the companies employee.

Reported Fault:Audio: Poor incoming audio quality, Alert:Ringing tone issue (As mentioned on the jobsheet)

Verbal commitment ot the cutomer: that the set will be replaced 

Solution of your complaintEither set should be replaced or the company shoul give the resolution asap. As it is difficult to survive without a mobile even a single day. 
ActionObviously the last action would be to move to Consumer Forum. 
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