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Posted byMs Kothakota Ashalata Prabhakar 
Organization / Product Details
Organization Name
Product/Service DescriptionGPRS connection with deliberate low speed 19kbps modem to 9849329452
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeemostly males alok,vamsi,  
Complaint Details

I, Ms Kothakota Ashalata Prabhakar have been using the prepaid airtel connection for several years and it is certainly more expensive than a postpaid connection. However, the airtel customer care executives resorted to perverse harrassments. I was gifted with an expensive laptop having all latest features. For over two weeks the airtel customer care executives are merely responding like recorded parrots without offering me proper guidance or the various options to choose a GPRS connection. Ultimately one alok on 28/2/07 at around 7.30p.m. managed to give the internet connection but deliberately gave the wrong advice to choose a 19kbps modem. Afterwhich the process was too slow to work on the internet. Thereby, on 2/03/07 I once again phoned the 121 1411 option around 6p.m. Some Srinivas answered but couldnot help me with the problem. I was harrassed to call several times and one vamsi began to deliberately mislead me asking me to disable the firewall security program and in the meanwhile the system revealed the diagnostic problem stating that the error was the downloading of FTP and that HTTP was working alright.

It is to complain against the male customer care executives who all have been perverse and sadistic towards me instead of offering me an unbiased and genuine customer service. They wilfully and maliciously mislead about the disabling of the security to cause internet threats and also the choice of speed modem was too low.

It is to sincerely seek for recourse in this matter. It was the fag end of the day and I was terribly tired from a whole day at the office. It was natural that I bursted out expressing my anger. The perverse executive staff have driven me to a state of anger. And it is entirely their fault to deliberately connive and jointly harrass me. It is a demeaning, shameful and cheap tactics adopted to torture a woman customer and worst is to cause internet threat.

Ms. Kothakota Ashalata Prabhakar R/o F-403 Gharonda Veera Apts Padmaraonagar Secunderabad-25, Andhra Pradesh India.
Cell Ph Nos:9849329452 / 9885497399  

Solution of your complaintThe mischief mongers should checked and refrained from wilfully harrassing a lady customer. The Airtel company is obligated call and offer remedy by sending their technician for proper, correct and unbiased service at my residence. The Airtel Company ought to offer the choice of GPRS available or other internet options without causing damage to my system through internet threats.  
ActionInitially I shall request for a daily to putforth my grievance. Also Airtel thrives on profit in the business world where just anything is possible. 
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