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Complaint Details
Pending

VC Soft,( Distributor of Suzerain Office software)

Posted byPramod Tidke 
Organization / Product Details
Organization Name
VC Soft,( Distributor of Suzerain Office software)
Organization e-Mailvc_soft@sify.com 
Product/Service DescriptionSuzerain Office,Release 9, Invoice:089,
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMurali Kumar 
Complaint Details



I purchased Suzerain Office Software by paying cash Rs.750/- from VC Soft, Aurangabd (vide Cash Memo No : 89 dt. 26/05/2004 ). After installtion I found the software has lot of problems and I cannot depends on it for my account writing job. I encountered the following problems.

1. The software was not working on Windows ME. So I installed Windows 2000 standard as per VC Soft request.
2. After installing the software on Windows 2000 it was not working and showing error.
SQLSTATE=IM003
ODBC.DLL
Specified driver could not be loaded.
3. Now I installed Widows 98 and installed Suzerain Office on Drive D. Again the software was not woking. Afer making some modification as per the dealer now the software started working.
4. Now each and every time I have to register the software with the activation key which is supposed to do only once.
5. Software also has lot of problems like creating blank invoices etc.
6. I stopped to use the software and asked VC soft for the refund of the money.
7. VC Soft declined to refund because he cancelled the Distributorship of Suzerain Office. 

Solution of your complaintRefund of Money 
ActionNot decided  
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