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Complaint Details

suzuki motors.

Posted byUshadevi, Dr.A.A.Achuthan. MBBS DMRD 
Organization / Product Details
Organization Name
suzuki motors.
Product/Service Descriptionmaruti 800 bougth on march 2004. PI no;1758
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr.Tripathi, solamalai agaencies, madu;rai. 
Complaint Details

I bought my Maruti 800 on march 2004.
It was in the warranty period.
I had dash in the left side corner.
There a dent was made.
But since it was in the warranty period the sales executive promised to repair the car under ilnsurance.
But when I went there to madurai from Tuticorin (there is local dealer for Maruti at Tuticorin)
I was flatly refused.
Since I have crossed about 150kms to repair the car I agred to p[ay the bill.
They ilnduced me to have the thilrd free service since the car is nearilng 8000kms.
I can make it in 10000 km. But if you induce me there ishould be a deal.
You havae to give free coat of undercahse painitng.
Works managaer Tirupathi agreed to it.
But when I returned to Madurail after two days they said your bill amounts to Rs.2000/-
When I protested they chided me that I have played as lay man.
When I argued they said to clear off by payiung the bill.
I have wriltten to their MD
No reply was given afater 10 days. ( i had the servicing on March 5/2004)
Can yhou kindlly take steps .

With regards,


Solution of your complaintThere should be action against mr.Tripathi works manager of soalamalai agaencies madurai.Uthangudi. My Rs.2000 + Rs,Travel allowence of Rs. 1000/- should be repaind/ 
Actiontake the matter to maruti headquarters. Compensation could be gilven by the head quarters. 
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