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Complaint Details

Maruti Udyog Ltd

Posted byAnand K Dudhmande 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionMaruti Omni flat roof
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeThe Head Regional Manager,Mumbai 
Complaint Details

This is the complaint letter emailed to MUL to refund the amount and no action so far foe a 20 year old case.

The Head Regional Manager,
Sales and Dispatch Department,
Western Region Sales,
Maruti Udyog Limited,

Sub :- To claim refund with accrued interest there-on for booking done on 08-June-1983 of Maruti Omni flat top Ref no 20-B-00005.

Dear Sir,
My late father had booked a Maruti Omni on 8-June-1983, vide Application no.080249.
The allotment was granted under reference number 20-B-00005 (to be used for all future correspondence ).
Booking amount of Rs.10,000 ( Indian Rupees ten thousand only) was paid by a State Bank of India ,Nagpur Branch Demand Draft , Dated 8/6/83.
Our postal address for correspondence at the time of booking was : 75,Shankar Nagar, Nagpur-440010. (1)

At the time of booking there was no dealer in Nagpur. So booking/allotment was done via M/s Rama Automobiles, 15A Pune-Bombay Road, Bhale Estate, Pune-411003 and mailed to address (1) above.
The approximate year of delivery according to the letter was 1986.

After the allotment was done, my father moved to a new address : D 1/14, Coal Estate, WCL, Civil Lines, Nagpur-440001,(2) which is in your record as of now.
He had also made my mother Smt. Kunda Krishna Dudhmande as the nominee, confirmed as per your letter to us, dated 17-2-1984.

Unfortunately, in Nov 1985, my father expired following a cardiac arrest.

My mother who was my father’s nominee, got the ownership papers transferred to her name, and approved by you as per your letter dt.27-2-86.

My mother moved to a new address and is currently residing here since then : A/2, Kanchan Vimal,166Shivaji Nagar, Nagpur-440010 , Ph No-0712-2248143. –(3)
This address can be used to correspond with her.

As Maruti Udyog Limited (MUL), has our old address (2) {mentioned above} in MUL records, no communication from you could reach us, since we moved in March 1986 .

Smt.Kunda Krishna Dudhmande, my mother has made many attempts through registered post, to claim the refund along with accrued interest but in vain. All refund claims were sent to Sales and Despatch Department, Maruti Udyog Limited, Palam Gurgaon Road, Gurgoan 122015, (Haryana), India.

Attempts were also made to trace the dealer M/s Rama Automobiles, Pune but with no result. (I wonder if it exists, 20 yrs is a long time! )

On calling your toll free 1-600-11-1515, call center yesterday, the helpful executive suggested to contact the Regional (Western ) Head, Sales and Dispatch Department , as booking was done in Maharashtra .He was also kind enough to provide me with this email id and 022-26590165, 022-26590478, 022-26590301.

Please advise for further course of action to be taken by Smt.Kunda Krishna Dudhmande to claim the above refund along with accrued interest. All the documents are with her at address (3).

This is an effort in exasperation as Gurgaon has failed to response.

Hopefully you can assist me about further course of action.

My address - A/2, Kanchan Vimal,166 Shivaji Nagar, Nagpur-440010 , Ph No-0712-2248143.

Thank you.
Anand K Dudhmande.

Still waiting for response since Feb 2004

Solution of your complaintMUL should respond immediately and refund the booking amount with interest to the pensioner. 
ActionApproach the court of law (consumer forum). 
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