Wrong deduction of Service Bills
I do not know how to interact with SBI Cards Team. I own a Via Gold Card from them for the last 12 months. Three weeks back, I got a call from another SBI card holder enquiring about my card and bill pay services availed by me. Initially, I was suprised as he had called me on my mobile and had my landline number with him. He explained that SBI card has been deducting his card account with my landline telephone bills (Chennai Telephones) for past five months and finally they gave him my contact details. He asked me to be cautious on this. After a week from this call, I noticed that my card has also been deducted with two telephone bill payments of Dec and Jan on 22nd Feb. I launched a formal complaint and followed up with them. Sent mails to their complaint mail ID and escalation mail id too. Adding insult to injury, they debited one more bill pertaining to Novmeber month couple of days back. All their contact channels are inefficient and arrogant at times. Also, many of their call center team members are not aware of any standard turn around time and they told me periods varying from 4 days to 40 days. Supervisors are also helpless as they also do not get any response.