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Complaint Details

m/s. videocon international ltd

Posted byvadlamani suryanarayana murthy(V S N MURTHY) 
Organization / Product Details
Organization Name
m/s. videocon international ltd
Product/Service Descriptionvideocon ctv r 59877, six years deposit money back scheme no.0152927 duly dicharged and sent by ack.due to the address given overleaf on the bond ie mittal court, 17th floor, c wing , nariman point, bombay-21 and the relative acknowlegement received. the payment was due on 14-3-2004 for rs. 14990/- inspite of several reminders
Warranty Status
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeevideocon international ltd at mumbai. at pithan road aurangabad, and their appointed representatives wellingtron assosicates at hyderabad through several reminders through registered post. no reply inspite of fulfilment of all the norms subsequent to despatch of the original certificate to the address overleaf  
Complaint Details

I have purchased a colour tv by exchanging the old videocon colour non remote tv vide bill & receipt dt 14-3-98 from innovations, rajahmundry. Under the scheme my old tv was valued @rs/ 5000/ and I have paid Rs.14990/- balance for which a certificate no. 0152927 was subsequently refundable after lapse of 6 years. Accordingly after completion of 6 years I have sent the certificate to the address mentioned on the reverse of it. I have my change of address from time to time.After my despatch of the bond or certificate, I have received a letter di 16=4=2004 regarding procedure of claiming the deposit to their representatives ie wellingtion associates at hyderabad. For which I have sent the relative documents as desired by them excepting the bond which was already despatched to their address at mumbai as mentioned earlier. Even after several reminders through register letters to the their representatives at hyderabad wellington associates. to the address at mumbai and at the aurangabad no one responded and refunded the amount due of Rs.14990/- Now I request you to use good offices for refund of the said amount with interest as I am vexed of corresponing with them and they have tested my patience almost one year. I never expected such a mighty and reputed organisation sponsoring several sports like cricket by spending crores of rupees ignore the small customers like me and avoids to pay the petty amount to them compartively. I think they will fulfill their promise as per verdict on the bond. As per my knowledge they would have communicated in advance before the maturity of the bond or they would have specified the conditions on introduction of such shceme. I hope i have given clear picture to defend my case with them, and I expect immediate positive results from you.  

Solution of your complaintAs i mentioned earlier, you please contact and use your good offices at mumbai, aurangabad anda their repr @ hyderabad. You can also advise the local representative of them and can verify the colour tv set which i am having with their documents for further clarification, if necessary by them. As I departed with the relative bond duly discharged as mentioned earlier its comes under deficiency of services for not informing formalities to be fulfilled in advance. So you can claim the amount with the interest from 14-3-2004  
ActionIf this long pending could not be solved, I want to proceed through consumer forum or court of law as the case may which i have communicated them through my earlier letters but invain. No positive response from them or a single letter from them since then. So I want to proceed further accoring to situation like publishing in leading News Papers, to waken the customers like me and cautioning them in purchase of the products in such offers. I hopen this matter will be solved through you definitely. 
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