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Complaint Details

Reliance infocomm (Powersurfer)

Posted byDeepan 
Organization / Product Details
Organization Name
Reliance infocomm (Powersurfer)
Product/Service DescriptionInternet connection
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr A K Ranjan(powersurfer),MS Reshma(Indusys) 
Complaint Details

Powersurfer(Reliance) have advertised and started a so called broadband connection which claims to be a 128 kbps connection,nowhere do they mention that it is shared in any way and if in fact it is they are unable or have not bothered to answer me regarding what average and minimum speed i can expect from this connection,as i understand if i have a 128 kbps connection the speed for downloading files should be in the 14-16 kbps speed range at least , i never see those kinds of speeds ,the average speed ranges around 70-90 kbps for browsing and about 8-10kbps for download,their services regarding compensating consumers for any downtime is also questionable,because their actions for collecting fees is extremely prompt to the minute in fact but any connection losses and downtime is at the consumers own peril,god help him.When asked a wide variety of diferent responses is received from different people concerned with providing the internet service which are too innumerable and varied to mention here 

Solution of your complaint1 Transparency regarding the actual quality and type of service ( i.e not calling it a 128 kbps connection when u never see those speeds) 2 Better compensation methods for downtimes  
ActionUnsure about this bit,they are too big an organisation so what exactly can be done is something to think about before engaging in a futile exersise 
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