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Complaint Details
Pending

Indian Airlines

Posted byAditya Agrawal 
Organization / Product Details
Organization Name
Indian Airlines
Organization e-Mailxxx@xxx.com 
Product/Service Descriptionrefund against cancellation of ticket not provided
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeAirport Duty Managers in Mumbai, Prashant in Delhi on telp# 25674708 
Complaint Details

I had cancelled 2 Airline ticket (Order# 1061106605) on 13th Novemeber. Wanted to travel on 14th January. The Website automatically booked for 14th November despite my selections for 14th january. I ruched to the airport to be advised by the airport manager to get my ticket cancelled with a cancellation charge of Rs 500/- per ticket (Rs 1000/- in total) and claim the refund of cancellation charge by writing a complaint to the manager. I had handed over the complaint and got the ticket cancelled to be advised further that refunds will be credited to my credit card account since the bookign was made online using my credit card. Since then, I have interacted with many officers (through written as well as verbal communication over the phone). I also wrote to the GM Marketing of Indian Airlines. It has been more than 5 months now but Indian Airlines has not bothered to refund the payments. I have lost hope and request you to help in taking this forward.

Best regards,
Aditya Agrawal

aditya_agr@rediffmail.com
 

Solution of your complaintRefund of cancellation charges + refund of ticket amounts + compensation for hassles borne by me. 
ActionReport the matter to Press and consumer forum 
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