I have been booking gas cylinders through 12665 numbers. Everytime the booking is kept pending unless I personally call them again. HPCL is trying to be more customer friendly by innovating sms service, 12665 number etc. But if the dealers do not honour them then what is the point of doing all this innovation. This time my booking number is 119 dt. 16.04.07 which has still been kept pending. Although I have learnt that normal delivery schedule is 2 days.