|Posted by||R. Nand Kumar |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||AIR DECCAN TICKET NO. 2470809; BANGALORE TO HYD ON 27TH APRIL|
|Warranty Status||Do not know.|
|Reason for Complaint||Other |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||HARI PRIYA, AIR DECCAN SUPERVISOR IN HYDERABAD |
I had booked this ticket on the Internet on 23rd.
a. Since I am unable to take this sector I requested for this to be rescheduled to HYD-CHENNAI on 30th April and Chennai-HYD on 1st May.
b. The airlines staff Ms. Haripriya states I can only take one sector.
c. This is not as per agreed terms which states that I can change sector or route. Their claim is that I can only take a single sector.
d. I was agreeable to pay the re-scheduling charges as mentioned in the ticket
So neither are they agreeing to reschedule as desired and nor refunding me the fare. This is gross harrasment of customers and cheating them and making money. They image of peoples airline they portray is totally misled. I will never travel in Air Deccan and will also recommend others not to travel.
|Solution of your complaint||Full refund and damages for harrasment of US$ 1000/- |
|Action||I shall lodge a formal complaint thru
a. Ministry of Aviation, Govt of India
b. Consumer Forum
c. Press reports
d. IATA |