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Complaint Details

SBI Creadit Cards

Posted byVishal Gupta 
Organization / Product Details
Organization Name
SBI Creadit Cards
Product/Service DescriptionSBI VISA Creadit Card
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeMr Tarry (Manager Customer Services) 
Complaint Details

In the month of August 06 i had paid my dues against SBI Credit card to SBI Cards but unfortuneatly while writing the my credit card no by mistake I have written one number wrongly.
But the SBI has incashed both the cheques well on time that is before the duedate. In the month of September 06 when I received my statement I was surprised to know that payment had not been credited against my credit card number. Immediately I takeup the matter with SBI Cards with all possible contects like on SBI Credit Card website mail to mr Ajay Bharti (Vice President, SBI Credit Cards) rang to SBI Credit cards 24 hours helpline numbers everytime I got a assurance from SBI Phone Banking executive that the matter will be solved within 5 to 6 working days. I had sent my bank account statement showing the payment has been credited to SBI Card thru by post and thru fax as well but all these activities couldnot be able to solve my problem.
In December 06 I had received mail from manager customer services SBI Cards that they had recieved my cheque and the same has been credited in to my account. But in this process more then 9months passed and I am keeping in touch with SBI cards with all possible methodes to contect to please reverse all my charges occured during this communication. But till date no solution has been provided rather harrasing for payment. 

Solution of your complaintI think the solution for my complaint will be that SBI Credit cards reverse all my charges like late payment panelty, interest charges on purchase and overlimit charges. Because I had allready paid my dues well on time. Being a good customer I had taken the matter from the date I came to know that the payment has not been credited aganist right credit card no. Being a good company its also duty of SBI Cards to reverse all my charges for which I am not responcible. 
ActionI will fight for my rights untill I will not be able to solve my problem.  
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