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Complaint Details


Posted bySonne S U 
Organization / Product Details
Organization Name
Product/Service DescriptionSET TOP BOX (VIDEOCON, DTH-DVD-20)
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeNO corresponding employee in the organization 
Complaint Details

Date: - 12/02/2006
Sonne Shahaji Uttam
116 / L-8, Laxminagar, Pune-9
Mobile No.:- 9422001851

The Manager,
VIDEOCON Industries Limited,
Aurangabad .

Sub: - About your product “DTH-DVD20”

I the undersigned would like to bring to your notice that your product ‘DTH-DVD20’ is technically not that sound like your other products.
Sir, I bought this product from your authorized outlet. Since then, it gives problem.
Sir, there are so many problems in this product.

1. While running DTH, if we press the button no.1 to go to channel no.1, it displays no.4 on the screen & it goes to channel no.4, this type of problems happens sometime.

2. When we ON the DTH-DVD20, by default it goes to DVD, but when we press the button to shift from DVD to DTH instead of moving DTH it again goes to DVD.

3. While we running radio, if we press volume increase / decrease button from the remote, it leaves the radio station, volume status bar shows increasing / decreasing volume; again it searches radio station & starts functioning.

4. If the same channel is running on DTH & if we press the same channel number button from remote it should not search the channel. Because for the moment TV displays goes OFF.

5. Yesterday, I got a problem, DTH was not functioning, but DVD function was O.K. It is repaired by your service centre. They told power supply was faulty, so DTH was not functioning. Within three month I got lot of problems.

Sir, your company name in the market is good, but such type of product will defame your name in the market.

Sir, I would like to request you that check all DTH-DVD20 model which you sold in the market, whether customer have any problem. If it is, it is better to take back & solve the problem. If it is not, then please replace my DTH-DVD20 player.
Thanking you.
Yours faithfully,
(Mr. Sonne Shahaji Uttam) 

Solution of your complaint
ActionWe already purchased item. What action can I take? 
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