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Complaint Details


Posted bySubrato Namata 
Organization / Product Details
Organization Name
View all Complaints against this organization
Product/Service DescriptionAirtel Complaint No. CINEY042717041600
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr Kumar and Mr Sreedhar (Super visor) Bangalore Customer Care Office 
Complaint Details


As I did E-recharge on 27th April at around 9:33 pm for Rs1225/- on my mobile # 9880086718 and followed by this I got E-recharge successful message also from airtel. But the amount 1002/- did not get credited to my balance account. After that I tried calling customer care through my mobile but the there were no option in IVR so as to reach to customer care people. So I went on to reach Airtel office near jayadeva hospital, bannerghatta road. And I lodged one complaint having # CINEY042717041600 and they said they can’t help right now as its 11:30 pm and no technical backbone was there. Without getting any help and assurance I had to come back disappointedly.

Now next day morning (i.e. today) I talked to customer care people through one landline phone. And I talked to Mr Sridhar and Mr. Kumar (Supervisor) and they give me assurance that it will get rectified by 6:30 pm evening. Hoping to see get it rectified…

Having done this I wanted to know the mental harassment myself and my family and friends faced when they could not contact me during emergency. Who is going to compensate this?? and I had to make call to them from outside landline. Is this not a pain???

My Appeal to all customer care executives “please please please do not ignore any customer complaints, take them seriously and fix them instantly”



Solution of your complaintThey should fix it instantly and compensate my pains and loss. 
Actionfirst of all i will leave their service and then I will take judicial path for further action 
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