|Posted by||Subrato Namata |
|Organization / Product Details|
|View all Complaints against this organization|
|Organization e-Mailemail@example.com |
|Product/Service Description||Airtel Complaint No. CINEY042717041600|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Mr Kumar and Mr Sreedhar (Super visor) Bangalore Customer Care Office |
As I did E-recharge on 27th April at around 9:33 pm for Rs1225/- on my mobile # 9880086718 and followed by this I got E-recharge successful message also from airtel. But the amount 1002/- did not get credited to my balance account. After that I tried calling customer care through my mobile but the there were no option in IVR so as to reach to customer care people. So I went on to reach Airtel office near jayadeva hospital, bannerghatta road. And I lodged one complaint having # CINEY042717041600 and they said they can’t help right now as its 11:30 pm and no technical backbone was there. Without getting any help and assurance I had to come back disappointedly.
Now next day morning (i.e. today) I talked to customer care people through one landline phone. And I talked to Mr Sridhar and Mr. Kumar (Supervisor) and they give me assurance that it will get rectified by 6:30 pm evening. Hoping to see get it rectified…
Having done this I wanted to know the mental harassment myself and my family and friends faced when they could not contact me during emergency. Who is going to compensate this?? and I had to make call to them from outside landline. Is this not a pain???
My Appeal to all customer care executives “please please please do not ignore any customer complaints, take them seriously and fix them instantly”
|Solution of your complaint||They should fix it instantly and compensate my pains and loss. |
|Action||first of all i will leave their service and then I will take judicial path for further action |