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Complaint Details
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Orbitz

Posted byRuth Martin 
Organization / Product Details
Organization Name
Orbitz
Organization e-Mailtravelercare@orbitz.com 
Product/Service DescriptionOrbitz charges more than booking directly with Hotel
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeOrbitz customer service Dept 
Complaint Details

I paid over 500.00 more than my friends who booked the same type room at the same hotel, on the same dates. The only difference in our reservations was that she booked directly with the Hotel and I booked with Orbitz.. Orbitz was unwilling to offer refund for difference in price. 

Solution of your complaintI think I should be offered a refund for the difference or a voucher for future hotel reservations. 
ActionI will NEVER use Orbitz again !!! 
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