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Complaint Details
Pending

MAHARASHTRA STATE ROAD TRANSPORT CORPORATION

Posted byA.R.LIMAYE 
Organization / Product Details
Organization Name
MAHARASHTRA STATE ROAD TRANSPORT CORPORATION
Organization e-Mail 
Product/Service DescriptionBUS SERVICE
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating6(in a scale of 1 to 10)
Name of the Company EmployeeBUS CONDUCTOR 
Complaint Details

SIR,

I WAS TRAVELLING BY BUS NO. MH12 CH7147. BUS WAS FROM HUBLI TO PUNE. I HAD GOT IN BUS AT KOLHAPUR. HOWEVER AS I HAD TO REACH PUNE I SELECTED THE SUBJECT BUS CONSIDERING, THE BUS IS PLYING A LONG DISTANCE (i.e. SUPER EXPRESS) AND WILL REACH AT LEAST HALF HOUR BEFORE THAN OTHER BUSES.

ALSO AS THERE WAS A TAPERECORDER AND SONGS WERE GOING ON IN LOUD SOUND. BEFORE BOARDING IHAD CONFIRMED WITH BUS CONDUCTOR THAT WHETHER HE WILL LOWER THE SOUND AND HE HAD AGREED TO THE SAME.

BUT WHEN THE JOURNEY STARTED DUE TO LOUDEST SOUND LEVEL I HAD TOLD BUS CONDUCTOR TO REUCE THE SAME, HOWEVER HE DID NOT LISTEN TO ME AND DID QUARREL. I HAD TOLD HIM THAT I WILL LODGE COMPLAINT AGAINST HIM IN SATARA DEPOT BUT HE TOLD ME THAT IT WILL NOT BE ANY USE AND AGAIN HE INCREASED THE SOUND LEVEL.

DURING JOURNEY I WAS HAVING A PATIENT WITH ME AND HE HAD A PROBLEM OF NATURAL CALL DURING THE TRANSIT. I REQUESTED CONDUCTOR TO STOP THE BUS FOR ONE MINUTE, BUT AS THERE WAS QUARREL FOR LOUD SONGS HE REFUSED TO STOP THE BUS AFTER ALL, ALL WILL KNOW WHAT HUMAN BEING WILL DO, IF SITUATION IS NOT IN HAND.

SECONDLY THE BUS WAS TAKING PASSENGERS NEARLY EVERY STOP ON THE ROAD WHERE ROAD SIDERS WERE SHOWING HANDS FOR STOPPING THE BUS. PLEASE NOT THAT THE TICKET WAS CHARGED FOR EXPRESS JOURNEY. THE BUS FINALLY REACHED NOT AS EXPECTED FOR EXPRESS BUS TIME.

THE SUBJECT CONDUCTOR WAS HAVING QUARREL WITH OTHER PASSENGERS FOR GIVING CHANGE AFTER TICKET IS PURCHASED. ONE OF THE PASSENERS LITERALLY PULLED HIS COLLAR AND TOLD DRIVER TO TAKE BUS TO POLICE STATION TO KNOW WHY CONDUCTOR IS NOT GIVING CHANGE EVEN THOUGH HE HAD IT. AFTERALL HE GAVE CHANGE TO THAT PASSENGER.









 

Solution of your complaintIN ALL MSRTC BUSES THERE SHOULD NOT BE ANY INSTRUMENTS LIKE TAPERECORDER OR VIDEO ETC. BY WHICH IT WILL DISTURB SLEEP OR MENTAL QUIETNESS WHILE JOUNEY. THE SONGS MAY ALSO DISTURB DRIVERS ALTERNESS. EMPLOYEES OF MSRTC SHOULD OFFER SERVICE AS THEY ARE DEPENDENT ON CUSTOMERS. THEY HAVE FEEL OF HAVING THEIR OWN BUS AND PASSENGERS WILL HAVE TO ADJUST THEMSELVES AS PER THEIR WISH OR WHIM. SECONDLY EMPLOYEES OF MSTRC SHOULD BE TRAINIED THAT IN CASE OF EMERGENCY THEY SHOULD STOP THE BUS ( IF IN MY CASE IT HAD LED TO DEATH OF A PASSENGER), ALL THE EXPENSED SHOULD BE RECOVERED FOR THE CONCERNED EMPLOYEE AND NOT MSRTC. MSRTC IS WELL KNOWN ORGANISATION AND I AM SURE MSRTC HAD FORMED RULES AND REGULATIONS IN FAVOUR OF PASSENGERS. THERE SHOULD BE COMPLAINT BOOK IN EVERY BUS WHICH SHOULD BE EASILY ASSESSIBLE TO ANY PASSENGER. AND MSRTC SHOULD DO ANALYSIS OF COMPLAINT ON DAILY BASIS. IF COMPLAINTS ARE RISING (MORE THAT 3) ON ANY PERTICULAR HE SHOULD BE WARNED FOR IMPROVEMENT AND IF NOT IMPROVED HE SHOULD BE DISMISSED TO KEEP IMAGE OF MSRTC. COMPLAINT BOOK LOCATION SHOULD BE CLERLY NOTIFIED JUST BEHIND THE DRIVERS SEAT.  
ActionI AM SURE NOW A DAYS THERE IS TUFF COMPETITION IN EVERY FIELD AND MSRTC IS ALSO TAKING PROPER STEPS FOR IMPROVEMENT. IF PROBLEM IS NOT SOLVED I WILL SAY I HAVE GOT GOOD LESSON FROM MSRTC AND WILL FIND SECOND ALTERNATIVE HOWEVER COSTLY IT MAY BE. MSRTC MANAGEMENT SHOULD SEE THIS AS NOT UNIQUE COMPLAINT, SINCE IT IS HAPPENING DAILY BUT PEOPLE DO NOT HAVE TIME AND MONEY TO SPEND FOR SUCH THINGS. BUT ONE VICTIMS CURSE MAY SUNK THE SHIP.  
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