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Priceline.com

Posted byRoxanne Gardner 
Organization / Product Details
Organization Name
Priceline.com
Organization e-MailPriceline.com 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeCustomer Service 
Complaint Details

Bid on a hotel after viewing "actual" hotels shown. Was given a 3 star instead of a 4 star hotel and one that was not even shown as an "actual" hotel.

I was willing to pay "full price" for "actual" hotel(s) shown - but all I heard was a canned "I am sorry" those hotels are "examples". The site clearly shows the hotels as "acutal" I have a pdf copy of the page and will share if if there is a desire.

I have contacted the corporate office to see if something can be done. I will also contact all consumer fraud oversight that I possibly can. This is not clear and after having been a good customer of Priceline and after having great success in the past, I could not believe how poorly I have been treated and how fraudulent the website actually has become. The hotel they gave me is showing for $169.00 per night on other sites, I was bidding on a $459. category, so bid $250. and "won" the $169. per night hotel for $250. 

Solution of your complaintI will continue on until I receive my money back. 
ActionI will continue to get the word out - others should be careful and warned that the "actual" hotels are, according to what I have been told by customer service tonight "examples". I will have to check Websters Dictionary to see if the definitions of those 2 words changed and I did not know it. 
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