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Complaint Details

Out of Africa

Posted byRowdy Duncan 
Organization / Product Details
Organization Name
Out of Africa
Organization e-Mail 
Product/Service DescriptionFamily Wildlife Park
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeAdmissions Manager 
Complaint Details

On the out of africa website it tells you that the admissions and ticketing area closes at 4pm. What it doesnt tell you is how rude and dismissive the staff AND management is at the admissions booth. After driving over 2 a half hours (one hour stuck in traffic) we arrived at 3:11 pm. At that time we were dismissively told that we missed half of the carnivore feeding tour (that STARTS at 3pm) and if we wanted we could walk up the back way and catch up with them. But doing that we would risk missing the 4pm ride into the Senergeti area at 4pm. We asked if they could wait and they repiled "no". Even at that time they expected us to pay full price 28 dollars a person for only a one hour experience!
I told them on their website it says that admissions closes at 4pm not that you would get to DO ONE THING at 3pm. I told them their website was misleading and it should be changed, that its misleading. And their lack of communication caused us to waste 2 tanks of gas, and 4 and a half hours of driving. At that time they offered us half off or suggested we come back tommorrow (A Monday?!?) When I told them about a traffic accident that cause us to god forbid have us be eleven minutes late thusly missing the carnivore experience by HALF! She made a joke at my expense saying she (THE MANAGER) should change the website to say if a tractor trailer flips over there will be nothing to do... Very rude! Dont visit out of africa. All they care about is getting their admission price out of you, and about them getting home in a timely manner!! 

Solution of your complaintchange the webite, until it changes people that come between 3 and 4 should get in free 
ActionBoycott them! 
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