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Complaint Details

Tata Motors

Posted byPallab Mukherjee 
Organization / Product Details
Organization Name
Tata Motors
Organization e-Mail 
Product/Service DescriptionTata Indica
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I have a 2002 Tata Indica DLS model purchased from dealer "Sanya Motors". Within 01 week of purchase of this car I started facing numerous problems. Most of the problems are repetitive and inspite of taking my car to authorized Tata service centre the problems are not resolved. I have spent almost 70% of my weekends in a Sanya Motors authorized sevice centres. i have now come to the following conclusions :

- The service centres are more interested in robbing their customers and harrassing them instead of solving the problems.

- Most of the workers, technicians and supervisors are inexperienced, inefficient and untrained.

- The supervisors give misleading information and indulge in cheating the customers.

- The quality of service standard is pathetic as the problems keep repeating, much to the frustation of the customers.

- The technicians and supervisors are incompetent and have no knowledge to analyze and rectify the problems faced by a customer.

- Tata Motors use substandard and inferior quality products to manufacture their passenger cars due to which customers have to endure an lot of phycological and emotional stress.

- Customer grievances do not hold any importance for Tata motors as all complaints fall on deaf ears.

It is time somebody took a serious view of the problems faced by customers who own Tata passenger cars and get them out of their misery.


Solution of your complaintThe only solution I will consider appropriate would be either a full refund of the cost of the car or replacement of the car. 
ActionI have comlete record of the problems faced by me during the past 04 years and will take this matter to consumer court and the press. 
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