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Complaint Details
Pending

sangeeta khurana

Posted bySANGEETA KHURANA 
Organization / Product Details
Organization Name
sangeeta khurana
Organization e-Mailsachinkhurana23@yahoo.co.in 
Product/Service DescriptionAXW-P800, 93616
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeePRINTRONIX, LAXMI NAGAR, DELHI 
Complaint Details


THE CONCERNED TELE. NO. STARTED NON WORKING SUDDENTLY. WE WENT TO PRINTRONIX, LAXMI NAGAR, DELHI TO ASCERTAIN AS TO WHAT IS THE FAULT. THEY CONFRIMED THAT THERE IS BATTERY PROBLEM IN THE SET. THEY KEPT THE INTRUMENT WITH THEM FOR ABOUT ONE WEEK. WHEN WE WENT AGAIN AFTER ONE WEEK, THEY SAID THAT THERE IS NO BATTERY PROBLEM BUT SOME OTHER DEFECT IS THERE, WHICH COSTS ABOUT RS.3500/-. THEN WE TOOK BACK THE INSTRUMENT. WE AGAIN CONTACTED ON NO.121 (CUSTOMER SERVICE). THEY SAID THAT THE INSTRUMENT SHALL BE REPAIRED AT TATAINDICOM CENTRE AT N BLOCK, CONN. PLACE, NEW DELHI. WE WENT THERE. THEY SAID THAT WE HAVE NO SOLUTION FOR THIS. WE REQUESTED THEM TO TAKE THIS INTRUMENT AND GIVE US FRESH INSTRUMENT AND THE CHARGES FOR THE SAME, IF ANY, WE ARE READY TO PAY. BUT THEY CATEGORICALLY RE. FUSED TO DO SO. WE AGAIN CONTACTED AT CUSTOMER SERVICE NO.121. THE CUSTOMER SERVICES PEOPLE SAID THAT THE INSTRTUMENT CAN BE REPLACED, BUT WHEN WE APPROACHED THEM, THEY SAID THAT THE INSTRUMENT CAN BE REPLAIED IN WORKING CONDITION ONLY.

fOR THE LAST 2MONTHS THE SAID INSTRUMENT IS LYING DEAD. WE REQUEST YOU TO KINDLY LODGE THE COMPLAINT TO EITHER REPLACE THE INSTRUMENT WITH THE SAME TELEPHONE NUMBER. SINCE I, THE OWNER OF THE TELEPHONE DO NOT KEEP WELL FOR QUITE SOME TIME, I REQUESWT YOU TO KINDLY LOOK INTO THE MATTER AND REPLACE AND CONTINUE THE SAID TELEPHONE, FAILING WHICH I SHALL BE COMPELLED TO TAKE LEGAL ACTION UNDER THE LAW.

tHANKS,

SANGEETA KHURANA 

Solution of your complaintONLY THE REPLACEMENT OF THE INSTRUMENT WITH SAME NO. AND THE BALANCE REMAINED IN MY ACCOUNT 
ActionSHALL TAKE LEGAL ACTION AS THE LAW PERMITS ME. 
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