I purchased the Air Deccan Ticket on 09 Dec 2007 for travel between Mumbai and Kolkatta.On 14th Mar 2007 i cancelled the ticket through Airport Office in Mumbai. Diring the cancellation, their system got some technical error and i was told that the transaction is on mid way and i was given a case no- 49202.I was told that it will be done in maximum 40 days.After that i am following with them twice every week but call centre people says its under process and has gone to IT department. Someone says its gone to Accounts department.And one of the executive even said that it has been cleared from air deccan and its the banks fault. I tried calling the Refund Dept of Airdeccan (number is 080-51148190).
I sent so many mails to firstname.lastname@example.org and email@example.com but didnt get any reply.
Worst thing is if i call to call centre, the average waiting time is around 30 mins.
I am planning to go to consumer court if not it gets resolved. I was very lenient with the thought that Mr Gopinath is doing good work with low cost airlines.But this doesnt mean that we accept such cases and keep quite. Moreover my credit card late payment has also started.
Hope you will help me.