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Ferns n Petals

Posted byShalini Brajesh 
Organization / Product Details
Organization Name
Ferns n Petals
Organization e-Mailfernsnpetals@fernsnpetals.com 
Product/Service DescriptionDelivery of product advertised on the website on the delivery date. Credit card charged for the same and amount transferred.
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSanjita, Head Office 
Complaint Details

As per advertisement on the website www.fernsnpetals.com for delivery anywhere in India on the delivery date specified. Mode of payment is credit card. I booked the jewellery advertisd on their site for mother & mother in law on account of Mothers Day. The advertisement mailers for the same had been clogging my mail box.I booked and made payment for my deliveries on 12th May [confirmation for the same in my mail box]. The delivery date was 15th May. I called the customer service to track my order which had not reached till 6:00 pm. The customer service personnel Sanjeeta kept me on hold and assured to call back in 15 mins but did not call for an hour. I again called and she told me that my order was being sent by another vendor and that she would call. She did not call and now there is no response on the no. I feel cheated since these are concerned with emotions. They advertised and now are playing blame game.  

Solution of your complaintI dont know because the purpose for which it was meant..to give surprise to my mother is gone. I dont know what they can do to rewind that. 
ActionPress charges and take them to court for playing with people emotions.  
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