American Home Shield is the home warranty company for my house. We place a call to dispatch service to the house. They ask us to be there for 3 hours waiting for them to show up for them to run late to the appointment. However they did not call before they go to the house for the service call. My son was still asleep, and could not hear the door bell. We send another son to go to the house, only 5 minutes away from the house. When my son got there, the technician already left. When we called American Home Shield, their service representations was so rude, and repeated many times that we still had to pay for the service fee of $50.00. I told them it was wrong. Repeated calls to different representatives still had the same obnoxious answer. Call to the so called supervisor with no better answer. It is bad business practive that a company would require a consumer to wait there for a minimum of 3 hours to wait for them to show up, and they would not allow a mutual courtesy to wait for a few minutes for some one to be at the site. American Home shield states" It is not their job to call before they go, it is the home owners reponsibility to be at the house!!!!!!!"
In order to have them dispatch again to take care of another AC problem, they refused to dispatch the service unless we paid for this previous service call that should not have been charged. I have no choice but to pay!!!!!!!!!!