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Complaint Details

Maruti Udyog Ltd

Posted byharpreet singh 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Raj 
Complaint Details

I had given my car (esteem) for repairs of Air Conditioning to Maruti Authorised Workshop in Dawarka sect-9 Mass code --4939 on 2/4/07 . I had selected to go to him as I stay in Dawarka and I have a busy schedule. The car AC was repaired - I was informed that gas had leaked and needs to be refilled. I was charged Rs 1400 and car was returned after a day

Within 2 days again the AC stopped functioning . However due to my busy schedule I was only able to go to him on 24th April. This time was informed that the compressor oil had leaked hence needs to be filled again . I left my car with him and next day car was returned to me after charging me Rs 1200/-

Again after 3 -4 days the AC stopped working. When I approached the service station I was informed that nothing could be done and repairing was beyond their capabilities. On being asked to return the money they flatly refused.

I was shocked to hear the comment and approached your call centre and explained everything . After 2 days I was called by your call centre and asked to take my car to Magic Auto . On questioning about the money I was informed that I will again have to pay.


Solution of your complaintSince my car has not worked hence the Dawarka service centre should be asked to return my money or repair my car at no additional cost as i have already suffered due to calous attitude  
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