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APC american power conversion

Posted byG.Singh 
Organization / Product Details
Organization Name
APC american power conversion
Organization e-Mail 
Product/Service Descriptionpoor customer service APC home sine wave inverter BI800I
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company Employeeservice engineer and customer care executives at bangalore 
Complaint Details

I had bought the APC home inverter BI800I with 2 years warranty on inverter and battery. However for last 2 months the battery was giving negligible backup and now the inverter had been shut down for last 15 days. the inverter fan is also making a lot of noise when running. I brought this to the notice of service engineer but he dusted the fan and the problem was not rectified. I made numerous calls to their call center and each time I was promised that the problem would be solved within 48 hours but now it is going to be more than 15 days and the problem is still unresolved. The customer has no option but to face the electricity woes.  

Solution of your complaintThe company should ASAP replace the faulty inverter and battery. 
ActionWill file a petition in consumer court for justice. 
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