DefectiveWashing machine model VNA 72 sr. no. 297 date of purchase 9/12/003 challan/invoice no.1507 has been referred.
30 is the number of complaints registered,7 times the spinner lid has been replaced,3 times the knobs replaced,2 times this machine was taken to the workshop at Kandivili for repairs and moreover because of these continious breakedowns we were unable to use this machine. All the service managersI( I suppose they were on contract basis) with whom I was communicating left your organisation one after the other without seriously looking at what the fault is with machine or giving me a replacement but conviniently got out by saying “it depends on the user”.( I assume people have to undergo special training to operate Videocon products if they are not user friendly).
This is our third washing machines since 1983.First one being National Japan second was VNA200T which we had very satisfactorily used.
The letters sent to Videocon office regarding the same were not replied to.I was told by Mr.Y Shaikh approximately 15 days (ie.1st.week of January) ago that he would send a engineer to check the machine , but till now no one has come .I ernestly request you to send one if you have.
Some of the managers I send letters or spoke to are as follows.
1 Mr JOSHI AT KANDIVILI NOT AVAILABLE ANY MORE
2 Mr.SAWANT AT KANDIVILI NOT AVAILABLE ANY MORE
3 Mr.WANKHADE AT ANDHERI SAID THAT ATTENTION WILL BE PAID BUT NEVER
REPLIED AND ALSO WAS NOT AVAILABLE MOST OF THE TIME.
4 Mr. NEVREKAR AT ANDHERI NOT AVAILABLE ANYMORE
5 Mr.MENON KANDIVILI NOT AVAILABLE ANY MORE.
6 Mr.SUVARNA KANDIVILI NOT AVAILABLE ANYMORE.
Presently the machine is in apathatic state with so many repairs without any improvements e (awaiting for spares for the past 2 months as usual.) and the service I have received is a “letter from kandivili branch with an extended warranty of 6 months” when I have been requesting for a replacement from the beginning.
My address is : A 201 AMISHA APARTMENTS.NAVAGAON, DAHISAR WEST MUMBAI 400 068.
Tell : 9820681874 / 28916853.
HOPE YOU WILL LOOK IN THIS MATTER TO REINSTATE MY TRUST IN VIDEOCON PRODUCT.