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Hewlett-Packard

Posted byJaspreet Oberoi 
Organization / Product Details
Organization Name
Hewlett-Packard
Organization e-Mail 
Product/Service DescriptionInvoice : MCN/07-08/0230 , Product Serial Number :CNF65008DP
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I bought a new Compaq Presario Model V6111TU , on 11 th may and within a week the top left hand corner key "Esc" key came out . I took it to the service station and the poeple there refused to correct the same as they said that the damaged key is not covered under warranty . Worst of all a key cant be replaced and I have to replace the entire key pad .

I am myself a software engineer , and using laptops is not a new thing to me . The key comes out of a brand new notebook and its still the customers fault , that it cant be put back so u need to replace the complete key pad ??

I wrote about the same to HP Compaint cell , got my enquiry logged as Ticket ID: 394226 , got an automatic acknowleadgement on 21st May , and not yet heard from anyone .

My problem is if thats the kind of service of they provide to a customer who just bought the product a week back , then they should be ashamed of their service .

Dont they have the onus to contact a person , if in automatic acknowledgement they mention it will happen in a time period of "4 BUSINESS HOURS"....

Where am I supposed to write and call ??
No numbers are available , ane then why should I bear the cost / penality of ISD calls being their customer ??  

Solution of your complaintI should get a call from these guys stating that they are ready to replace my notebook with a new one . And preferably there should not be much delay , already I am waiting from 21st May when there 4 BUISINESS WORKING HOURS are going to expire  
ActionI will file a case with the help of consumer form . As my mother is a member of the same I feel i will get all the required help as well . The case will take into consideration the product quality as well the mental harrassment to their customer . Is this the way they cover warranty period ?  
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