I bought a new Compaq Presario Model V6111TU , on 11 th may and within a week the top left hand corner key "Esc" key came out . I took it to the service station and the poeple there refused to correct the same as they said that the damaged key is not covered under warranty . Worst of all a key cant be replaced and I have to replace the entire key pad .
I am myself a software engineer , and using laptops is not a new thing to me . The key comes out of a brand new notebook and its still the customers fault , that it cant be put back so u need to replace the complete key pad ??
I wrote about the same to HP Compaint cell , got my enquiry logged as Ticket ID: 394226 , got an automatic acknowleadgement on 21st May , and not yet heard from anyone .
My problem is if thats the kind of service of they provide to a customer who just bought the product a week back , then they should be ashamed of their service .
Dont they have the onus to contact a person , if in automatic acknowledgement they mention it will happen in a time period of "4 BUSINESS HOURS"....
Where am I supposed to write and call ??
No numbers are available , ane then why should I bear the cost / penality of ISD calls being their customer ??