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Complaint Details

Posted bySeth Bradley 
Organization / Product Details
Organization Name
Product/Service DescriptionDiscount Travel
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeSeveral 
Complaint Details

Buyer beware for We were totally burned by Priceline. Until now, we have been extremely satisfied users. We have frequently recommended it to friends and family. No more. Even if you have been satisfied customers in the past, your turn is coming.

We have complained to technical support, and it was escalated to the VP level and we still got the same answer. Our system could not have made a mistake.

We agreed to one price that stated "rental included." After agreeing to that price, we were automatically charged a price $208 above the price we had just agreed to. We called immediately to ask for assistance. We got a "too bad, so sad" message. All along it was denied that this could have occurred. All along we were told we signed a contract for an amount we were NEVER shown.

All in all, we got at least three different prices during the process. The final one we were stuck with was never shown to us before we "agreed to it". It was published after "the point of no return." It is no cheaper than just purchasing the airline & rental car on our own. We are both web-savvy. We are both experienced users of Priceline.

I cannot express just how dissatisfied and disappointed we are that there is absolutely no recourse for these types of errors.

Solution of your complaintEither refund the entire transaction (preferable) or refund the discrepant amount. 
ActionI will do my best to alert as many people as I can never to use Priceline. I trusted it until I was burned. There are many more potential victims out there just waiting for their turn to get burned. 
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