|Posted by||ritesh bansal |
|Organization / Product Details|
|View all Complaints against this organization|
|Organization e-Mail|| |
|Product/Service Description||prepaid connection mob no 09910975288 purchase from delhi in feb. 2007|
|Warranty Status||Do not know.|
|Reason for Complaint||Customer Service |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||Shri kiran customer care okhla new delhi |
I frequently use my connection no 09910975288 in U.P. and there it is charged roaming rental to me. But during my roaming hours on 27/05/2007 03:28 pm I received call from Airlte pramotional from mobile no.09871551510 which is about there new schemes. I thought it is some important call to me from Delhi and I picked it up. It was only a advertisement or pramotional call from Airtel itself of near about 3 minutes.
When I cut off my call my roaming charges were also dedected. Why????
Why Airtel is giving me calls and why when I am in roaming and they have no right to deduct my roaming charges when it was an pramotional call an advertisement. Why should I pay for them.
If there are 2000 customer in roaming and Airtel give each them a call it will give then a revenue of 4000 each day. Means 120000 rupees montly. This is cheating and very smartly cheating all its customers. And more over Mr. Kiran at customer care okhla when I called him said that I have to pick the phone and have to pay it. He has no solution for me and disconnected my phone.
|Solution of your complaint||I should not get any promotional calls and I should get my money back with a letter that it will not happen again. |
|Action||I am a lawyer and I know better how to deal with this problem. This is a small email not an action but if not given a solution I will surely file a suit against Airtel. |