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Complaint Details


Posted byritesh bansal 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service Descriptionprepaid connection mob no 09910975288 purchase from delhi in feb. 2007
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeShri kiran customer care okhla new delhi 
Complaint Details

I frequently use my connection no 09910975288 in U.P. and there it is charged roaming rental to me. But during my roaming hours on 27/05/2007 03:28 pm I received call from Airlte pramotional from mobile no.09871551510 which is about there new schemes. I thought it is some important call to me from Delhi and I picked it up. It was only a advertisement or pramotional call from Airtel itself of near about 3 minutes.
When I cut off my call my roaming charges were also dedected. Why????
Why Airtel is giving me calls and why when I am in roaming and they have no right to deduct my roaming charges when it was an pramotional call an advertisement. Why should I pay for them.
If there are 2000 customer in roaming and Airtel give each them a call it will give then a revenue of 4000 each day. Means 120000 rupees montly. This is cheating and very smartly cheating all its customers. And more over Mr. Kiran at customer care okhla when I called him said that I have to pick the phone and have to pay it. He has no solution for me and disconnected my phone. 

Solution of your complaintI should not get any promotional calls and I should get my money back with a letter that it will not happen again.  
ActionI am a lawyer and I know better how to deal with this problem. This is a small email not an action but if not given a solution I will surely file a suit against Airtel. 
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