I am on a post paid plan of airtel where in I shud be charged Re.1 per unit(1 min) of std call and should be given 300 mins free local call from Airtel to any mobile. while the final bill came, I was charged at more than Rs.3 per unit(1 min) of STD calls and not been given the 300mins free local call from Airtel to any mobile.
Iwas making the calls under an assumption as, I am being charged as per my tarrif plan. and when I complained they replied callously like, even though I am under that plan , but I haven beein charged the extra Rs50 which is part of this bill plan which makes me eligible for this discounts.
I dont understand whats my fault in that.. i am subscribed to a plan and they do agree to it, but instead of an appology they are justifying it as since I am not charged the rs 50 as per my bill plan , so I was charged this extra amount. its their fault if they havent charged the correct amount and not given the proper discounts.