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Complaint Details
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Idea Cellular

Posted byNitin Malik 
Organization / Product Details
Organization Name
Idea Cellular
Organization e-Mailnone 
Product/Service DescriptionPoor customer service experienced.Infact I was cheated by Idea as they deducted Rs.40 for Dialer tones which I never requested.
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeGaurav,Ahang,Kumar Devashish 
Complaint Details

HI Sir

My cell number is 9891143453. I have given no request for dialer tone activation but it was activated automatically on my phone with a deduction of rs.40.Customer care executives at 4444 are very rude and harsh on customers.I suspect they really know the meaning of “Customer Service”
!Or they are in a wrong profession .They are fit for Collections rather Customer service.I have all rude executive names with me :Gaurav who gave me wrong Complaint ID 22176 & 22189 for my wife’s phone (9891153994). And there was Poonam,Ahang,Abhishek,Aarti who told me that she was the supervisor.And Kumar Devashish who was abusive as well.

Now If i turn back to Idea saying I have not given the request they tell me YOU WOULD HAVE ACTIVATED YOURSELF AS ITS THE AUTODIALER WHICH HAS ACTIVATED THE TONES”

Please advice me what should I do in this case?Who can help me?

Regards
Nitin
 

Solution of your complaintMy amount needs to be refunded by Idea.And they should stop Fooling the Customers around with false deductions like this. 
ActionProbably go to Consumer Forum and then Go to Consumer Court. 
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