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citibank

Posted byJackie  
Organization / Product Details
Organization Name
citibank
Organization e-Mailwww.citibank.com 
Product/Service Descriptionn/a
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeecustomer service supervisor 
Complaint Details

I had 3 unauthorized ATM transactions. I notified Citibank and they said they would investigate. A month later, I learn that the investigation is closed based on the fact that the banking practice was the same as mine and my atm card was needed to do these transactions. Basically they called me a liar. Then they took $109 from my account, stating that I had settled my debt with the merchanct and since they originally gave me credit for the disputed about, they were taking it back. I never settled with the merchant and dont know where they got this information. I told them to check my account and they would see there is not credit for this amount. Because of this, my bills came in and were returned. I was charged NSF fees and now not only do I face having my power cut off, I am way overdrawn. They are clearly in the wrong by doing this. How can they conduct an investigation and assume things when this is so important?  

Solution of your complaintreopen the investigation using real investigators, not someone from customer service. Credit my account with the $90 NSF fees and the $109.90 they took without checking to see if there was a credit on my account for this amount.  
ActionSue them for mental anquise, loss of happiness in my life, pain and suffering they caused me and my 4 children for them being incompitent and for the undue hardships they caused.  
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