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electrolux india ltd

Posted byrahulKULKARNI 
Organization / Product Details
Organization Name
electrolux india ltd
Organization e-Mail custmor service@electrolux.se  
Product/Service Descriptionfabriglow,600FZ,227508
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCUSTOMER SERVICE 
Complaint Details

Please find below email communication for last 2 years in which period machine has worked reliably due to lack of service support & spares.They just pass the warranty period & I continue to suffer.Please help.

Rahul Kulkarni


Country: India
Topic: Customer Service
First name: rahul
Last name: kulkarni
email: primemover@rediffmail.com
Message Title: Kind aAttn.= Managing Director of Company

Message




On Thu, 31 May 2007 rahul shrikant kulkarni wrote :
> what is the matter?Please give feedback.
>
>
>On Tue, 27 Mar 2007 rahul shrikant kulkarni wrote :
> >No FEEDBACK ? No action ? My patience are strained!
> >
> >
> >On Sat, 17 Mar 2007 rahul shrikant kulkarni wrote :
> > >Please give feedback.No action for last one month?
> > >
> > >
> > >On Tue, 13 Feb 2007 rahul shrikant kulkarni wrote :
> > > >Please find below the repeated problem history withb the machine.Now

again within 3 months of repair,the machine is giving same problem.It is
quite
obivious that it is the inherrent problem in design or parts of the model /

machine which is giving us repeated probems & headache.In last 2 years
machine
is not in service for more than 4 months due to your poor service & lack of

spares.Please kindly replace the machine.
> > > >
> > > >
> > > >
> > > >My following problem is still persistent inspite of several
reminders &
> > > >additional compalaint.I have spoken to your service manager at
Bangalore
> > > >but
> > > >still no results.
> > > >
> > > >Please kindly repair / replace machine at earliest.
> > > >
> > > >Regards.
> > > >
> > > >Rahul
> > > >
> > > >
> > > >On Fri, 21 Oct 2005 rahul shrikant kulkarni wrote :
> > > > > My address is as below.
> > > > >
> > > > >RahulS.Kulkarni
> > > > >L003,Premier Gruhalakshmi Apartments,
> > > > >Subrato mukherjee Road,Jalahalli ( west)
> > > > >Near Jalahalli Cross,Bangalore 560057
> > > > >
> > > > >Ph.9886530049
> > > > >
> > > > >My washing machne details are as below
> > > > >
> > > > >Model Fabriglow 6k ewf 600FZ purchased on 12/11/2004
> > > > > fromGirias Investments bill no.227508
> > > > >Complaint : spinning not taking place every time.
> > > > >Complaint nos. 80257
> > > > > 10512
> > > > > 24420168051057
> > > > >Attended by mr.nagesh ( Ph.no.of service center 23385554 /
23387107 )
> > > >twice
> > > >but problem continues.He is saying that the required spares such as
> > > >pressure
> > > >sensor etc for the models are not available.
> > > > >
> > > > >Please solve the problem at the earliest or alternately replace
the
> > > >machine.Please also note that all the complaints are launched within
> > > >warranty
> > > >period.
> > > > >
> > > > >Please help at the earliest.
> > > > >
> > > > >Regards.
> > > > >
> > > > >Rahul kulkarni
> > > > >
> > > > >
> > > > >
> > > > >On Wed, 19 Oct 2005 CustomerServices@notes.electrolux.se wrote :
> > > > > >Please do not remove this line when you respond to this message:
> > > > > >#India,Customer Service;primemover@rediffmail.com*
> > > > > >
> > > > > >
> > > > > >Thank you. Your message will be taken care of as soon as
possible
> > > > > >
> > > > > >
> > > > > >Country: India
> > > > > >Product: Customer Service
> > > > > >First name: rahul
> > > > > >Last name: kulkarni
> > > > > >email: primemover@rediffmail.com
> > > > > >Message Title: washing machine problemCOMPLAINT NO.
2442016805105701
&
> > > > > >80257
> > > > > >
> > > > > >Message
> > > >
> > > >
> > > >
> > > >On Fri, 28 Jul 2006 rahul shrikant kulkarni wrote :
> > > > > My following problem is still persistent inspite of several
reminders & additional compalaint.I have spoken to your service manager at
Bangalore but still no results.
> > > > >
> > > > >Please kindly repair / replace machine at earliest.
> > > > >
> > > > >Regards.
> > > > >
> > > > >Rahul
> > > > >
> > > > >
> > > > >On Fri, 21 Oct 2005 rahul shrikant kulkarni wrote :
> > > > > > My address is as below.
> > > > > >
> > > > > >RahulS.Kulkarni
> > > > > >L003,Premier Gruhalakshmi Apartments,
> > > > > >Subrato mukherjee Road,Jalahalli ( west)
> > > > > >Near Jalahalli Cross,Bangalore 560057
> > > > > >
> > > > > >Ph.9886530049
> > > > > >
> > > > > >My washing machne details are as below
> > > > > >
> > > > > >Model Fabriglow 6k ewf 600FZ purchased on 12/11/2004
> > > > > > fromGirias Investments bill no.227508
> > > > > >Complaint : spinning not taking place every time.
> > > > > >Complaint nos. 80257
> > > > > > 10512
> > > > > > 24420168051057
> > > > > >Attended by mr.nagesh ( Ph.no.of service center 23385554 /
23387107
) twice but problem continues.He is saying that the required spares such
as
pressure sensor etc for the models are not available.
> > > > > >
> > > > > >Please solve the problem at the earliest or alternately replace
the
machine.Please also note that all the complaints are launched within
warranty
period.
> > > > > >
> > > > > >Please help at the earliest.
> > > > > >
> > > > > >Regards.
> > > > > >
> > > > > >Rahul kulkarni
> > > > > >
> > > > > >
> > > > > >
> > > > > >On Wed, 19 Oct 2005 CustomerServices@notes.electrolux.se wrote :
> > > > > > >Please do not remove this line when you respond to this
message:
> > > > > > >#India,Customer Service;primemover@rediffmail.com*
> > > > > > >
> > > > > > >
> > > > > > >Thank you. Your message will be taken care of as soon as
possible
> > > > > > >
> > > > > > >
> > > > > > >Country: India
> > > > > > >Product: Customer Service
> > > > > > >First name: rahul
> > > > > > >Last name: kulkarni
> > > > > > >email: primemover@rediffmail.com
> > > > > > >Message Title: washing machine problemCOMPLAINT NO.
2442016805105701 &
> > > > > > >80257
> > > > > > >
> > > > > > >Message
> > > > > > >
> > > > > > >PLEASE ATTEND TO THE PROBLEM AT EARLIEST.iT IS PENDING FOR
LAST 3
> > > > > > >MONTHS.Alternately kindly replace machine.
> > > > > >
>========================================================================
> > > > > > >
> > > > > > >This message (including any attachments) contains information
that
may be
> > > > > > >confidential and/or privileged. It is intended only for the
person(s) to
> > > > > > >whom it is addressed.
> > > > > > >
> > > > > > >- If you are not the intended recipient, please notify the
sender
by

Solution of your complaintFree replacement of machine or repair to last reliably for 2 year perod as extended warranty 
ActionGo to Court 
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