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Complaint Details
Pending

AIRTEL

Posted bySatish 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionEasy Recharge
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeSatish 
Complaint Details

I am Using Airtel Prepaid connection, on may 4 2007, the shop owner(dealer) have done a wrong recharge (Rs 301 full take time) ie, by typo mistake instead of my number he recharged to other number, i didnt get any sms about my recharge, i asked the shop owner, he checked the number for which he recharged and found its not mine, then he send an cancellation sms to server, then he told that, if the person(wrong recharged number) is not utilized the amount,u will be getting the amount with in 10 days otherwise its gone. After a week he got the sms from server saying that, the Cancellation sms is success, soon the deducted amount will be back to the dealer, but till now (june 4), there is no update on this. i feel very very very poor response to the end user, i am going to publish to the known friends who are in Govt/Non Govt/IT Sectors and make them aware of this improper service provider. And plan to go for an PIL thru Consumer Court. 

Solution of your complaintPlan to take to the cusatomer care or Airtel Center Head / Manager or mail to the Airtel service  
ActionPlan to go for an PIL thru Consumer Court, and want to teach the lesson and hencefourth this type of issue should not be happen, if so, proper action should be taken against. 
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