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Complaint Details


Posted byDr. N.P.Sahu 
Organization / Product Details
Organization Name
Product/Service DescriptionGodrej refrigerator pentacool GD19
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeecustomare care centre and Kandivili service centre 
Complaint Details

Dear Concerned authority of Godrej refrigeratore service-

I had purchased one godrej refrigerator model pentacool GD19 on 2002. I The refrigerator was under 5 years AMC since 2003. I had a horrible experience with this service centre. To be very honest I could not find any sincerity and promptness by this company. It can not be compared with even any ordinary company of India. I request all to be careful while purchasing godrej product as service is very poor. During this five year period no body came to my home of their own as a routine visit through AMC. Even repeated requested some person came and with a superficial look he went back. They advice to install new spare part but feel inferior to clean our refrigerator. This callous attitude will ruin the Godrej company. I specifically mention the kandivili section of godrej refrigerator is very very hopeless and rude behaved. All the staff should be given proper training. This is my sincere request to Godrej authority. They are requested to trace my complain through my telephone no 28818013.

Please respond to my mail
One frustrated Godrej customer

Solution of your complaintHigher authority should give attention to it 
ActionI will try my best to persue not to purchase godrej appliances by any body else known to me 
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