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Yatra.com

Posted byAdil Khan 
Organization / Product Details
Organization Name
Yatra.com
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionTZ4ILR
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeesandeep sharma, shalini one supervisor 
Complaint Details

Hi,
My name is Adil Khan and my booking ID number was TZ4ILR for a kingfisher flight on 3rd of June 2007 at 9:20 in the morning. I have booked a kingfisher flight through Yatra website and I got a Yatra itinerary details mail in response. I never got any other mail from their side and when I went to the airport in the morning I came to know that there is no booking done in kingfisher for me by Yatra. I talked to yatra guys right then at around 8:00 clock in the morning and no body was able to help me out. I had to buy another ticket and as a result paid a lot of money for a flight on the same day. If there was a problem in the booking someone should have called or mailed me informing the same but nobody was responsible enough to do his/her job which is very disappointing. I had to wait at the airport for 7 hours to get another flight and paid extra money for the same.
I am working as a senior systems engineer in UBS hyderabad and every minute counts.

Adil Khan.


 

Solution of your complaintI should get full compensation and apology with regards to the extra money that I spent to buy tickets, the mental frustartion I went through and also the time(7 hours) that was wasted. The mental frustration and the helpless ness that I faced that day is beyond any calculations. 
ActionI am planning to take this matter to the consumer court and bring it to public notice through media as I deserve compensation and an apology for the wastage of time and money and the mental and physical exertion that I had to bear and there was no one to help. I have talked to media people and they said that if no response comes from the company we will take the matter to public. 
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