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Complaint Details
Pending

bsnl

Posted byGautam B Tendulkar 
Organization / Product Details
Organization Name
bsnl
Organization e-Mailbsnl 
Product/Service DescriptionBSNL Pre paid connection
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company Employeedont remember 
Complaint Details

I have pre paid connection from bsnl pune .I normally buy rechharge coupen for valid for 4 months .The last time i recharged the validity was till the 23rd of may 07 and there was a balance of Rs1100+ as on the last day .I was thinking of change over to a Post paid connection for which bsnl is not ready to adjust the balance of Rs1100+ in lein of the deposit iam required to pay. Thereby requiring me to use the balance amt. Unfortunately i was neighter able to use the balance or recharge my account till the 3rd of june 07. On checking my balance before recharging my entire balance of 1100+ had become Zero. On enquiring with Customer Care I was informed that the balance amt is forfeited after 7 days of validity as it is a matter of policy

I would like to know what are the rules regarding the same ?  

Solution of your complaintIam optimistis of getting back my balance  
ActionI will blog my greivences at all possible forums.I will communicate the same to all my friends and aquaintences and ask them to do the same . I will discontinue the present Pre paid & the land line which have at home  
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