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Complaint Details
Pending

Reliance

Posted byBalashankar 
Organization / Product Details
Organization Name
Reliance
Organization e-Mailbalashankar786@gmail.com 
Product/Service Description
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintUsability 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I have made a recharge for Rs.875 to my pre-paid mobile connection(9322152616), for that the company has charged me Rs.247 as service charge, admin fee, etc (approximately 28%). whereas for 100 rupees recharge they charge only 14 rupees (14 %).

When I contacted customer care, the answer is "charges are fixed by company. This particular amount has admin fee of Rs.150 extra and some tariff difference is there." But they doesnt changed any tariff. The tariff is as same as my previous scheme to which this amount has been added.

Either they should have changed my scheme as applicable to 875 rupees recharging or else it should be Rs.767.9 top up amount.

This is not at all far to cheat the customers with different charges.
 

Solution of your complaintAdding up the remaining amount to my account. 
ActionIm planning to file a case in consumer court. 
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