|Posted by||sheena nambiar |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||Refrigerator/LG,191 LG Time|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Product Durability |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||Sukumar |
i bought a Refrigerator in the month of March and within a months time it started giving problems.It started with the problem that the motor used to switch off and then the cooling became minimum and then stopped cooling at all.
I lodged a complain with the Dealer but he refused to acknowledge the fact and gave me customer service Managers number.
Speaking to him did help,after four days he sent some one to see what the problem was. Gentleman who had come was arrogant beyond words and he told me compressor had an issue.after three more days of long wait in the month of Apr-May without a refrigerator someone came who removed the entire compressor out and dismantled the entire fridge and left it unmanned.He came after three after many verbal communications from me with the LG manager in chennai.Compressor is replaced but i still have issues with the prodeuct.
I went through a complete ordeal for buying a fridge from LG.main reason investing in it was a prompt service but looks like it is servive all the way through.
|Solution of your complaint||I want a replacement of the product and i really mean it.It is no way acceptable that i buy a fridge and the compressor conks in two months.Its a major harware issue.Please look into this and do call me if you want more details. |
|Action||I am no way accepting the fact that it could not be replaced.we all seem to forget the fact that consumer courts do exist.it is a pain to do all the legal work but i am sure it is going to be less painful then what i am going through now. |