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Complaint Details
Pending

Hyundai Motors Ltd

Posted byJennifer Chaney 
Organization / Product Details
Organization Name
Hyundai Motors Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionHyundai Santa Fe, new 2007 model
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeJames Peyson 
Complaint Details

My new 2007 Santa Fe had a factory defect. It was not properly sealed. I found the problem three weeks after I purchased it. When I lifted the 2nd row seat there was about one inch of water standing in the floor latch. I looked closer at the problem and found mold, mildew, and rust. The 3rd row seat belt had mold on it and the carpet mold and mildew underneath it. The 2nd and 3rd row seats had rust underneath them. I took the vehicle to the dealership and they told me that it was a factory defect that they thought was caught at the factory. My vehicle slipped by. I was very unhappy about the situation. I called everywhere for help and no one would help. I was told by James Peyson (Hyundai) that the dealership could not fix the problem and they were sending it to a local body shop. Where sheet metal, silacone, and paint (to spot paint my new vehicle) was ordered. I was told by Mr. Peyson that my vehicle would be fixed correctly and it would be like new. I was not contacted again until thirty days later that my vehicle was ready. When I arrived at the dealership, I checked out my vehicle was not fixed. The visible parts anyway. I found the rust still under the seats, and the same carpet that I had marked (I put an X underneath the carpet). I told them that I was not going to accept the vehicle. Meanwhile they had given me a copy of their invoice. I noticed that it stated the body shop was unable to fix the problem. I was not informed about this. It stated that a Hyundai field engineer came out and siliconed the vehicle. Before I left the dealership, I was told that they were ordering all the parts and they would deliver the vehicle to me when they finished with a full tank of gas. I got a call from Mr. Peyson the next day and he said that they didnt want to replace the seats. He said that we live in a very humid place and things rust. I told him that rust was not caused by humidity. I told him that he himself told me that my vehicle would be fixed like new and I wanted it fixed. He said that he would go back to the dealership the next morning and look at the vehicle again. I asked him if there was any way for me to get in touch with the owner of Hyundai. He told me that that was not going to happen and the only thing that I could do was to call consumer affairs and then he said but you have already done that. The next day I called the body shop to see if they would tell me why they could not fix the vehicle. They told me that they did fix the vehicle but it still leaked. This really upset me now I have been lied to twice. 1)the vehicle was not ready when I was told it was 2) the body shop did fix but it still leaked. I could not get help everyone either told me that I had had the vehicle to long or not long enough. On day 36 of my vehicle being in the shop, I called the dealership to see if I could just trade the vehicle in. They told me to come on up. I did get another vehicle, however I am paying $70 more a month for the same vehicle, except this one does not leak. This has been a horrible experience for me. I am a single mother and I have worked very hard to be able to get this vehicle. It was one that I actually wanted and not one that I just had to settle for. I do not think that it is right that I have to pay more. I do like the vehicle but I do not like the company. I will never have anything good to say about the company. I obviously do not matter to them. So customer satisfaction they do not have and obviously care nothing about.  

Solution of your complaintI honestly dont think that there will be a solution because Hyundai could care less about me. I just dont think that it is fair that I am paying more for the same vehicle. 
ActionI will be sure to let many people know how I was treated by this company. I will also let them know that the customer does not matter to Hyundai once they get their money. 
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