To, Date: 11-06-2007
Idea Cellular Customer Care
Sub: Take legally action against Mr. Raj (Cell no. 99113145326) for negligence and fraud ness and Activation of Plan 998 in my Cell no,. 9911317131 (A/C no. 1.10309280)
I wish to bring your kind attention that I am current postpaid customer to your Idea phone subscriber from Feb. 2006.My A/c no. is 1.10309280.But before few days ago I received a call from your customer care executive (Mr. Raj, Cell no. 99113145326), regarding the new plan of 998. He told me that this plan activates only new Cell. no and not possible on your current cell no. He sent our sales executive at my home and I paid Rs.998/ (receipt enclosed) and he provides me new sim (no. 89910452010740450065 and cell no.9990397131). After that I contact your customer care no. 12345, I surprised to hear when he said the plan may be activated on your current no. and no need to take new cell no. I immediately contact to Mr. Raj (Cell no. 99113145326) and again he misguides me. When I received a call from verification department (Cell no. 9911391928) regarding the new no., I told them about this negligence done by Mr. Raj and request to not activate this no. He assured me about this. But after one day Mr. Raj activate this no. without any verification and when I contact him then his behavior just like abusive and irresponsible.
Regarding this now I am requested you that kindly activate this plan on my current no.9911317131 and please closed the new no. 9990397131. (I am not aware what is A/C no.?). Further I am requested to you that kindly take a strict action against this type of negligence done by Mr. Raj. because this type of miscommunication give bad impact on your Idea company. I assure that you take action against him. Otherwise I file a negligence and fraud ness case against him.
I shall be highly thankful if you can adjust the plan 998 to my current cell no. 9911317131 instead the new no. 9990397131 and close the new A/c (I am not aware what is A/C no.?).
Dr. Kapil Arya
Mobile no. 9911317131