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Complaint Details
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Tata Motors Limited

Posted byRavinder Dagar 
Organization / Product Details
Organization Name
Tata Motors Limited
Organization e-Mailsupportnorth@tatamotors.com, pcddelhi@tatamotors.com 
Product/Service DescriptionTata Motors Limited , Tata Xeta Gls (CNG) DL-8C-M-3331, Invice No: Pawha-0607-01486
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRavi Aggarwal: 9212214743, Rk Saxena: (north India Head) 9818398888 
Complaint Details

Sir,
This to bring to your notice that I bought Tata Xeta Gls (CNG) from Pawha International Pvt Ltd a Dealer of Tata Motors on 19 oct 2006, with CNG kit fitted in it. With in a week I bought this car my life became miserable, at times car was creating problem in CNG and at times it was not running in Petrol. Many times my car has been sent to workshop of Tata Motors for rectification where official job card was made and N number of times job card was not even opened. Every other day i have to send my car to workshop for some or other technical problem which was due to a faulty and poor product which was given to me by Tata Motors. Many times my ECU was changed which costs around 12800 Rs which is not possible for me to bear if car is not under warranty period. At this time my car is under warranty what after warranty period then i will be screwed. I have not even drive this car for 10000 Kms and i am facing such problem what after this?????????????????????????? ?. do Tata Motors have any one has answer to this.

I have spoken to peoples top to bottom but all in vain, at last i am forced to write this official complaint to u people. I have undergone under tremendous mental harassment during this period. I am a working person with a field job and whose car is at workshop every alternate day people in office think that i am not doing my job properly and making excuses to avoid the task assigned. I have under gone monetary losses

Pawha Motors GM while selling this car promised a excellent performance in CNG that this is Tata fitted CNG car and this and that, but now i came to know the actual position that how i was being cheated. When Tata Motor was not sure of their product then how can they sell this product to a normal customer and make fool of peoples. I have paid my hard earned money to Tata.

I would like to add to this that I had met with accident 3 times while running this car, because this car automatically turns off while running, and two times I banged with BUS, and one time with CAR, I feel scared while driving this car. What if something happens, I have taken this car for my safety not to bring my life in danger. Two times my family was along with me. And I have paid handsome amount for repair work done. Who is going to bear all these losses.

Kindly take serious action against this Now I donít want this car any more kindly take this car of yours back, when Tata people themselves are not sure of your product then how they u satisfy customers.

Now I have realised that how Tata has sold 4 million cars, adding numbers doesnít count what count is "is your customers satisfied with your product". and i am not at all satisfied with your services and product i have been cheated, i have been sold a defected product. A product which was not even tested from u people have been sold to customers.


Guys I donít want any thing from TATA but only one thing that Kindly take your car back and pay my money back which I paid u for CAR and CNG fitment.



For Reference I have attached the summary of Car which went to TATA motors for repair works





Period From: 24-Jan-07 To: 10-Jun-07
Total B/D Visits: 15 Recorded B/Ds Not recorded B/Ds 12 Visits
Sl.No. Job Card No. Dated Brief Details of the Problem Work Done (Brief Details) Dealers Name
1 SH-Int-1-LVW61F 24-Jan-07 Prob with CNG Not Explained Vivek Automobiles Limited
2 SH-Int-1-MKJD05 19-Feb-07 Prob with CNG ECU Replaced Vivek Automobiles Limited
3 SH-Int-1-NG3V8D 20-Feb-07 Prob with CNG ECU Replaced Vivek Automobiles Limited
4 SH-Int-1-OIJP2T 7-Mar-07 Prob with CNG ECU Replaced Vivek Automobiles Limited
5 SH-Int-1-OY4RBF 14-Mar-07 Prob with CNG Not Explained Vivek Automobiles Limited
6 SH-Int-1-PJ46VL 22-Mar-07 Prob with CNG Not Explained Vivek Automobiles Limited
7 SH-Int-1-PKTMNX 23-Mar-07 Prob with CNG Not Explained Vivek Automobiles Limited
8 SH-Int-1-Q235UX 30-Mar-07 Prob with CNG ECU Replaced Vivek Automobiles Limited
9 SH-Int-1-Q91KLY 2-Apr-07 Prob with CNG Not Explained Vivek Automobiles Limited
10 SH-Int-1-QC6E49 3-Apr-07 Prob with CNG Not Explained Vivek Automobiles Limited
11 SH-Int-1-QY3I13 12-Apr-07 Prob with CNG Not Explained Vivek Automobiles Limited
12 SH-Int-1-S62SOY 3-May-07 Minor Body repair Repair done Mirkana Engineering
13 SH-Int-1-SCI73N 4-May-07 Rechecking of the body repair Repair done Mirkana Engineering
14 SH-Int-1-T1IY8J 18-May-07 Problem with CNG and Petrol ECU Replaced Vivek Automobiles Limited
15 SH-Int-1-ULA8A8 8-Jun-07 Problem with CNG and Petrol ECU Replaced Vivek Automobiles Limited

 

Solution of your complaintI simply want my money back for Car and CNG which was fitted by TATA Motors, and I will not settle anything less then that. Since i have suffered a lot of mental trauma because of Tata Motors. I dont want to carry on with their product any more. They have cheated many customers like me. It is my right to have a good product for a handsome money paid by me.  
ActionI will go to Media and let whole nation know how they peoples are cheating the customers and making fool of them and will also move to Consumer Court.  
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