I have contacted customer care (04060607070) around 24th May regarding location shift of my broadband connection. I was told that I need to login at www.tataindicombroadband.com and raise request for the same. This is the only way otherwise I need to approach them at their office in Khan-Latif-Khan building near public gardens for the same reason. As per them I raised request from their website (www.tataindicombroadband.com) and lead number of the request " 1196545". As per the rules, they initially do feasibility check which takes around 3 or 4 days, once the areas that I asked them to shift my connection has their network, I will be provided connection in next 2 or 3 days. This whole process is about one week.
After 3 three days i,e around 27th May, I have called up Customer care to know about the status of my request. They said there is no request created from my side and they themselves created one more request, its number 2506456.
I have called up Customer care on next day i.e. 28th May once again to know status whether they actually created or not. One more shock, they said that previous request is closed by somebody and reasons are unknown. They once again created one more request with high priority 2573198 on 28th May.
As a customer what you think? When they create request with high priority, you expect that would be resolved within the less time than expected time. But, this is not the case. It is exactly opposite. They completed feasibility study on 6th June and I got letter saying my area has their network and they can provide connection once I submit the address proof personally at their office in Khan-Latif-Khan building, Hyderabad.
I have submitted my address proof on 9th June with great enthusiasm and I was told that they provide connection within 2 days. I hoped that I get connection on Monday or Maximum Tuesday.
Nothing happened as usual. I waited on Monday, Tuesday and Wednesday up to evening. Then I contacted Customer care once again to report my problem. They suggested to create one more request and action will be taken within 24 hours, request number 2650016.
Once again they approved their dumbness. Today is Friday 15th June. Nothing happened.
You may have doubt why I am keep bugging them. Here, Bugging is right term because TATA INDICOM BROADBAND treats customers as buggers. My connection is prepaid; I paid money for next six months. I cannot simply neglect this money right?
You may ask me that why you didnít try to reach higher officer? Yes I tried, but nobody has given me contact details of higher officer.
What should I do now?
If I new they would take this much of time to fix the issue. Simply I would have gone for different provider despite of my six months money, because I am losing so much of my money everyday. So far it costed me around Rs. 50,000/-
For your information:
my customer ID: amanda_2006