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Complaint Details

IDEA Cellular

Posted byBhavsar H. 
Organization / Product Details
Organization Name
IDEA Cellular
Product/Service DescriptionDialer tone charges without subscription
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintPrice 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I am a customer of Idea since March 2007. My problem is regarding Dialer tone. During the first month my dialler tone was some english tone wchich was also not selected by me but forcefully activated by Idea.
I am not at all interested in Dialler tone and hence whenever Idea calls me regarding same, I used to disconnect the phone. Yesterday I got a sms from 456 that my dialler tone subscription has been successfully renewed and Idea deducted 30Rs from my account.

Here starts my problem:
1. As I am not at all interested in dialler tone so it is not question of activating it.
Even if in case it get activated accidently, my dialler tone is conventional ring i.e. tring tring since last few months.
2. I called Idea customer care centre and IDEA representative told me that I will get 30Rs within next 24Hrs. 24 Hrs is already left and I did not get any kind of refund.
So I called Idea customer care centre next day and customer care representative told me that it is not possible to give refund and he disconnected the call in between.

I would like to get my money back as it is not my fault and I am 100% sure about it. I think Idea is fooling the customer by such things. I was fortunate to check and notice change in my balance otherwise Idea could have deducted money every month.

I am really fed up of the service given by IDEA. Last month also I got a very bad service from Idea for Internet settings. I do not really expect to have such kind of cheating from a big company like Idea. Sometimes I really feel like to switch over to the other mobile service provider. 

Solution of your complaintNothing should be charged as the dialer tone service/feature was never subscribed. The money chared should be refunded. 
Action1. Writing to IDEA authorities. 2. Approaching Consumer forum. 3. Publicizing this on internet for other customers. 
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