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Hight Tech Pet Store

Posted byLouis Scarpa 
Organization / Product Details
Organization Name
Hight Tech Pet Store
Organization e-Mailnick@hightechpet.com 
Product/Service DescriptionHc7000
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeNicK and "Tech Support" 
Complaint Details

I have been trying for more than three weeks to get some tech support with this unit that is malfunctioning. I was told that tech support was on vacation for two weeks. Then, was told that the owner, Nick, could help me. I left numerous messages for Nick as well as e-mail messages. He has returned none of my messages and is always "out" or "away" when I call.
If this product malfunctions, it could mean that my dog may get away, lost, injured or killed. This is not a vacuum cleaner that we are talking about!
 

Solution of your complaintThe operator suggested that I ship the unit back (I pay shipping, of course) and they will replace it. Why not save my money and yours and just try to get it straightened out with some tech support??? Then, if the unit is defective, I will return it. Solution...dont let things get to this point. Return phone calls and have someone available who can answer questions.  
ActionI will further spread the word on the net and to local pet agencies which I am involved with, that they are not a company to which I would entrust my pets safety. 
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