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Pyare Lal Motors

Posted byHemant Sood 
Organization / Product Details
Organization Name
Pyare Lal Motors
Organization e-Mail 
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr. V. K. Malhotra, Mr. Girish, Mr. Rana 
Complaint Details

I sent my Indica DLG, for its 2nd servicing (at 10,000 kms) to Pyare Lal motors. The quality of work was totally un-satisfactory, and car was sent back to the service center for some left out jobs. Furter, within 10 days I went for pollution check, where it failed for pollution control (Surprising for a new car, which has just run 10,000 kms and has gone through all scheduled services!). When I took car again to the service center, they informed that car would need certain cleaning which would cost additional payment (even though its servicing was suppossed to be free!). The behavious at the service center is totally unprofessional and uncaring. Customers are not attended to properly and no explainations are given. 

Solution of your complaintProper explaination of problem and solution. Caring for customers time and money. 
ActionStop recommending Tata vehicles to anyone, as servicing is most critical in purchase decision of automobile. Perhaps Tata Motors employees/dealers have come to believe that all its buyers are actually "Taxi Drivers". However, I feel taxi drivers also need better treatment. 
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