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Complaint Details

Central Cargo Packers and Movers

Posted byMayank Garg 
Organization / Product Details
Organization Name
Central Cargo Packers and Movers
Product/Service DescriptionTransportation and Logistics
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAnil Sharma 
Complaint Details

I engaged Central Cargo Packers for shifting my household goods from Delhi to Hyderabad on 23/05/2007. My belongings also included my new Fiat Palio car which I had bought in October 2006 and I got the car serviced on 22/05/2007, before giving to them for transportation to Hyderabad. They promised to deliver the car in 8 days, but they brought the car to me on 02/06/2007 and it was in a pathetic condition with its engine heavily vibrating and creating noise. I refused to accept the vehicle in that condition and asked them to get it repaired and return to me in the condition I gave it to them. They then delivered it to me on 09/06/2007, without getting it repaired and asked me to get it repaired under warranty. I took the car to a dealer and they refused service under warranty as it was due to negligience and mishandling on the part of cargo operator. I now have been given an estimate for repairing the engine of Rs. 90,000 (ninety thousand) as the engine is totally damaged and needs to be overhauled. I contacted Central cargo which refused to get the car repaired or bear the costs for repair. 

Solution of your complaintThe company should bear all costs for repair and compensate me for the damages and inconvneince I had to face commuting in the city. 
ActionI shall appraoch the consumer cour with all documentary proofs of the cars service and condition before handing it over to Central cargo, and an estimation of repair costs and reasons for damage from the automobile dealer who is servicing the car. I also shall claim damages for mental agony and inconvenience. 
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