Americam Home Shield (AHS) warranty service is a big scam. On three separate occasions, I called AHS to report about problems with my appliances. Each time they sent a contractor who reported that my appliance has not been maintained properly, accordingly, AHS refused to pay to get the appliance repaired. In fact, the contractors called and requested that the service will not be covered by AHS but they willing to fix or replace the appliance as a separate deal. I called the CEO office but only got the standard AHS response that my appliance were not maitained and as such they will not pay for the repair. I have read the complaints from other customers and the complaints are the same. I spoke to a number of my neighbors only to find out that they have had the same problem with AHS and have since changed to to companies.
It is regretable that ServiceMaster, a reputable and well regarded company that prides itself with integrity and superior quality in all their services will allow their subsidiary to stoop so low to ripoff their cutomer. I strongly believe that AHS is in collusion with these rogue contactors to ripoff their customers. It is rather unfortunate as AHS management appear not to have any integrity in what they do.
Solution of your complaint
ServiceMaster, the parent company of AHS should look into this scam and stop ripping off innocent cutomers.
I have decided not to renew my contract with AHS, but sign up with a reputable company.