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Complaint Details

Indian Railways

Posted byV. Radhakrishnan 
Organization / Product Details
Organization Name
Indian Railways
Organization e-Mailwww. 
Product/Service DescriptionArrival/Departure of Trains
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details


I wish to bring to your notice of the efficiency of your staff engaged in giving information about the running of trains etc. at your enquiry No. 131, as well as the recorded enquiry numbers 1330, 1335 & 125050.

A nephew of mine was coming from 2653 Sampark Kranti Express from Kayankulam in Kerala which was to reach Delhi on 25th June. He had a confirmed seat, Berth No. 9, Coach No. S-3, from Kayankulam to Chandigarh. He was carrying some important papers and some household items, which I was supposed to collect from New Delhi Railway Station. Since the train left Kochuveli much ahead its scheduled time, I started checking up with the Rly Enqury numbers given at frequent intervels from the morning of 25th June. Every time I was told that the train is running late and likely to reach New Delhi Rly Stn at 10.10 PM and would leave for Chandigarh at 11.00 PM by both manual as well as recorded enquiry. Accordingly I alongwith my son planned to reach New Delhi Rly Stn around 10.00 and we have requisitioned an Autoriksha to leave our residence at Moti Bagh, around 9.30 PM. When we were about to depart, my nephew reached home since we were not found at the Railway station, cutting short his journey upto Chandigarh, thus cancelling his reservation.
The train reached around 08.30 PM, which fact was not known to the man who was sitting at 131. The recorded enquiry was also repeatedly conveying that the training would reach around 10.10. One Mr Ajay attended the call at 131 at about 9.00 PM. Even after my nephew reaching home (9.30 PM) when checked up with 131, the man who attended the call was telling that the train would reach at 10.10 and when he was told that the passenger who was travelling reached home at 9.30 PM, he exressed sorry for not having uptodate information.
Now Sir, who will be held responsible for giving such wrong information that resulted in unwanted physical as well as monetory sufferings to a bonafide passenger who is undertaking such long distance journey. He had to break his journey only because of the wrong information provided by the concerned Railway Authorities. This resulted in monetory losss by way of hiring auto riksha (Rs. 90) for reaching Moti Bagh from New Delhi Rly Stn and around Rs. 250/- towards bus fare from Delhi to Chandigarh, as he could not wait for the next train, since he was supposed to report back from leave on 25th June evening/26th June morning, otherwise he has to face disciplinary action as he is a Member of an Armed Force.
I was also made to pay Rs. 10.00 to the Autoriksha which I summoned to go to Rly Stn. 

Solution of your complaintMy nephew, Mr D. Jayakumar, should be compensated of the monetory he had to make by way of Auto charge, Bus fare, since he is a low paid member of a Para-Military Force (Constable) and a regret from the concerned authorities for causing him lot of physical/ mental harassments he had to face. 
ActionWill approach consumer court/take legal course 
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